Learning Ashram

Management Process and Organizational Behavior

Management Process and Organizational Behavior

Section A-Question No. 1-40- 1 marks Question
Section B-Question No. 41 to 60- 2 marks Question
Section C- Question No. 61 to 75 -4 marks Question.

1 Which of the following consists of planning and decision making?
(a) Organizing communication
(b) Directing traditional management
(c) Planning human resource management
(d) Controlling networking
2 __________entails supervising, disciplining, evaluating, and managing
the change of the four managerial resources.
(a) Controlling
(b) Organizing
(c) Planning
(d) Directing
3 Fredrick Taylor stressed on_____________
a) Selecting the right people for the job
b) Division of labor
c) Unity of command
d) Unity of direction
4 Organizations create ______________to standardize employee
a) Terms
b) Informal practices
c) Values
d) Formal regulations
5 T-group is also referred as _____________.
a) Team training
b) Sensitivity training
c) Survey feedback
d) QWL
6 _________creates both barriers and opportunities for work group
a) Performance evaluation
b) Formal regulations
c) Authority
d) Physical work setting
7 Attributes that have a positive connotation in our culture tend to be
positively related to group productivity. They include
a) Authoritarianism
b) Dominance
c) Sociability
d) Unconventionality
8 Fayol suggested that organizations can be subdivided into
___________ main areas of activity?
a) 12
b) 14
c) 4
d) 6
9 __________ is important to play one’s role effectively in the group. It is
about one view at how one is supposed to act in a given situation
a) Formal leadership
b) Job description
c) Role perception
(e) Role conflict
10 The extent to which a manager can use extrinsic and intrinsic rewards
to control other people is called:
(a) Influence
(b) Reward power
(c) Coercive power
(d) Legitimate power
11 Gardner developed the theory of _______________.
a) Learning
b) Memory
c) Multiple intelligence
d) Dreams
12 __________is associated with participative management background.
a) Lewin
b) Likert
c) Eric
d) Leavitt
13 The ability to control another’s behavior because the individual wants to
identify with the power source is:
(a) Referent power
(b) Expert power
(c) Influence
(d) Reward power
14 An informal group that attempts to influence people outside the group
by pooling the resources and power of its members is known as
(a) A coalition
(b) An upward appeal
(c) An ingratiation group
(d) An impression management group
15 Who conducted the learning experiment on dogs- “ To teach dogs to
salivate in response to the ringing of bell”
a) Skinner
b) Pavlov
c) Bandore
d) Sheldon
16 A neutral third party who facilitates a negotiated solution by using
reasoning, persuasion, and suggestions for alternatives is called a/an :
a. Advisor
b. Mediator
c. Negotiator
d. Conciliator
17 When one party is willing to be self-sacrificing in order that the
relationship can be maintained, which conflict-handling intention will be
a. Avoiding
b. Compromising
c. Problem solving
d. Yielding
18 Eustress is considered as _________________
a) Good
b) Bad
c) Harmful
d) Fatal
19 Change may bring some potential ______________to the
organizational power to some people.
a) Barriers
b) Opportunity
c) Threat
d) Benefit
20 The responses the change depend upon the employee’s
____________about the change.
a) Attitude
b) Experience
c) Perception
d) Motivation
21 Classical condition is a form of _______________learning process
a) Manipulation
b) Memory bored
c) Dissociative
d) Associative
22 The term used for the workers who entered the workforce from the
early 1940’s through the early- 19060’s
a) Baby boomers
b) Capitalists
c) Veterans
d) Laborers
23 According to ___________ theory brain produces the emotion and
corresponding physiological behaviors at the same time
a) James-Lange Theory
b) Lazarus’ appraisal Theory
c) Cannon Bard Theory
d) Schechter-singer Theory
24 ___________influence the behavior of a person in the early stages of
a) Situation
b) Family
c) Environment
d) Heredity
25 ____________propounded the cognitive dissonance theory.
a) Blake
b) Festinger
c) Trompenaars
d) Turner
26 Bodily involvement is the basis for inclusion of the basic emotions.
Fear, grief, love, rage. Who is associated with this finding?
a) Gray
b) Izard
c) James
d) Watson
27 Which is not one of the big five personality traits?
a) Agreeableness
b) Negative affectivity
c) Introversion
d) Openness to experience
28 When we judge someone on the basis of our perception of the group to
which he or she belongs, we are using the shortcut called:
a) Stereotyping
b) Contrasting
c) Categorizing
d) Projecting
29 ____________is a cognitive process that enables us to interpret and
understand our surroundings.
a) Cognition
b) Perception
c) Schema
d) Semantic memory
30 Motivational concepts that focus on the perceived internal needs and
outcomes of individuals are referred to as:
(a) Process theories
(b) Motivational theories
(c) Content theories
(d) Internal theories
31 Decision making occurs as a reaction to a
a) Argument
b) Problem
c) Perception
d) Expectation
32 Food, drink, sleep, oxygen, and an acceptable temperature are all
examples of :
(a) Physiologic needs
(b) Safely needs
(c) Competence needs
(d) Social needs
33 Two mechanisms by which the perception process takes place include
internal processes and _____________.
a) external influences
b) central tendencies
c) skill assessment
d) process intensity
34 Who is credited with having developed the concept of a priority or
hierarchy of needs?
(a) F.W. Taylor
(b) F.U.Herzberg
(c) A.H. Maslow
(d) T.P.Trumph
35 ___________emphasizes on ‘social ties or bonds’ between individuals.
a) Individualism
b) Feminity
c) Collectivism
d) Masculinity
36 Top level managers engage chiefly in ________planning or long range
(a) Human resource planning
(b) Financial Planning
(c) Strategic Planning
(d) Succession Planning
37 Training starts with :
(a) organization analysis
(b) Introduction
(c) Selection
(d) Planning
38 GLOBE project identified ____________cultural dimensions.
a) Five
b) Nine
c) Twelve
d) Four
39 To be people smart ___________intelligence is required.
a) High
b) Spiritual
c) Interpersonal
d) Intrapersonal
40 The creative process model includes preparation, incubation, insight
and _________
a) Verification
b) Thinking
c) Achievement
d) Creativity

2 Marks Question

41 The ability is to apply specialized knowledge or expertise. All jobs require
some specialized expertise, and many people develop their technical skills on
the job. _________programs can be used to develop this type of skill.
(a) Sensitivity Training
(b) Vocational and on-the-job training
(c) Mentoring
(d) Coaching
42 ___________ focus on operations before they begin.
(a) Feedback Controls
(b) Feed Forward Controls
(c) Concurrent Controls
(d) Decisional Controls
43 What pattern of behavior in temporary groups consists of a first
meeting, a phase characterized by inertia, a transition resulting in
major change, another phase of inertia, and finally accelerated activity
at an end meeting?
a) The punctuated-Balanced model
b) The punctuated –Equilibrium model
c) The inertia Effect
d) The shortened-Balanced model
44 The keys to empowerment may be _________to understand but they
are ____________to implement
(a) Easy; easy
(b) Easy; hard
(c) Hard; easy
(d) Hard; hard
45 Which of the following is political tactic?
(a) Creating an unfavorable image
(b) Associating with influential people
(c) Creating information
(d) None of the above
46 When one party perceives its interests are being opposed or set back
by another party, this is known as :
a. Competition
b. Conflict
c. Dysfunctional conflict
d. Equity
47 Which of the following situations tend to produce either functional or
dysfunctional conflict?
a. Unclear policies, standards or rules
b. Inadequate communication
c. Unclear job boundaries
d. All of the above
48 _____________and __________are two types of locus of control.
a) Internal / external
b) Social / political
c) Mental / physical
d) Emotional / social
49 __________and ________may help to overcome resistance to change.
a) Power and politics
b) Authority and threat
c) Education and communication
d) Social and political pressure
50 In this situation people generally get more committed towards the
change. They a directly involved in the change process.
a) Education and communication
b) Facilitation and support
c) Participation and involvement
d) Negotiation and agreement
51 Consultative system is characterized by increased ___________and
a) Open communication , Leadership
b) Open communication , Decision making
c) Absenteeism , Turnover
d) Feedback , Group interaction
52 Taylor insisted on the use of _______and _______study as a means of
standerelizing work activities.
a) Individual and organizational
b) Teams and groups
c) Labor and Company
d) Time and Motion
53 __________and _________ ability is part of verbal communication.
a) Singing , listing
b) Read , Write
c) Speak , Tell
d) Write and Calculate
54 Values have both _______ and ________attributes
a) Moral & social
b) Political & moral
c) Content & intensity
d) Religious & personal
55 Social boldness is described by _________and
a) Expedient , Conforming
b) Shy , Venturesome
c) Concrete Thinking , Adaptive
d) Aggressive , Obedient
56 Identify the tertiary emotion for disappointment
a) Shame, regret
b) Dismay, displeasure
c) Pity, sympathy
d) Agony, hurt
57 Emotional intelligence is an aggregate of individuals’ cognition of own
and others’ ________, ________, __________, and ____________ as
per environmental demand
a) Intelligence, experience , learning and emotions
b) Feelings, intelligence, experience and emotions
c) Emotions, feeling, interpretation, and action
d) Perception, stress, intelligence and feeling
58 Causal attributions are made using information on three dimensions of
behaviour, which are
a) Consistency, external factors and managerial implications
b) Consensus, conformity and internal factors
c) Internal factors, external factors, and conformity
d) Consensus, distinctiveness, and consistency
59 Attribution theory says that when we observe behaviour, we attempt to
determine whether its cause it:
a) Typical or unusual
b) Individual or external
c) Internal or external
d) Distinctive or normal
60 What are the psychological or internal factors affecting perceptual
a) Personality, Learning, motives
b) Mental processes, Motives , Personality
c) Learning , Ego, personality
d) Ego, personality of mental processes

4 Marks Questions

61 Find the Correct title for the following stages of Controlling:
Step 1. Standards are created when objectives are set during the planning
process. A standard is any guideline established as the basis for
Step 2. Supervisors collect data to measure actual performance to determine
variation from standard. Written data might include time cards, production
tallies, inspection reports, and sales tickets.
Step 3-Comparing results with standards determine variation. Some variation
can be expected in all activities and the range of variation - the acceptable
variance - has to be established.
Step 4.. The supervisor must find the cause of deviation from standard. Then,
he or she takes action to remove or minimize the cause. If the source of
variation in work performance is from a deficit in activity, then a supervisor can
take immediate corrective action and get performance back on track.
Match with Correct option:
(a) 1- Take Corrective Action
2- Establish Performance Standards.
3-.Compare Measured Performance Against Established Standards.
4- Measure Actual Performance.
(b) 1-Take Corrective Action
2-.Compare Measured Performance Against Established Standards
3- Measure Actual Performance.
4- Establish Performance Standards.
(c) 1- Measure Actual Performance
2 Take Corrective Action
3 Compare Measured Performance Against Established Standards
4 Establish Performance Standards.
(d) 1- Establish Performance Standards.
2- Measure Actual Performance.
3- Compare Measured Performance Against Established Standards
4- Take Corrective Action.
62 Yogesh is the manager of a food snack producing unit.
Her department works well together and they consistently produce
High-quality food on a timely basis and little wastage.
Which of the following statements best describes Yogesh’s group situation?
(a) The group has effective task performance but ineffective human
resource maintenance.
(b) The group has only effective human resource maintenance .
(c) It is an effective group.
(d) The group is ineffective.
63 Match the correct power tactic:
1. Use of facts & data to make a logical rational presentation of ideas
2. Use of negotiation through exchange of benefits and favors
3. Use of flattery , creation of goodwill
4. Use of direct and forceful approach such as demanding compliance
(a) 1. Assertiveness 2. Friendliness 3.bargaining 4. Reason
(b) 1. Bargaining 2. Friendliness 3. Assertiveness 4. Reason
(c) 1. Reason 2. Bargaining 3.friendliness 4. Assertiveness
(d) 1. Friendliness 2. Assertiveness 3. Bargaining 4. Reason
64 Prime time communication is an advertising company. On the afternoon
of 11th September,2006, a sudden attack occurred causing a great loss
in terms of physical property and this also badly affected the business.
This has lead to a situation of crisis. Identify the type of crisis.
a) Perceptual crisis
b) Smoldering crisis
c) Sudden crisis
d) Emotional crisis
65 “Jan-Patrika” is famous and old family magazine. They have planned a
change to redefine their policies and work culture. To start implementing
it they usually call meetings of employees, have formed groups at
different levels to suggest the problems, modifications. They also hold
Round-Table sessions to clarify doubts and explain the perspective of
change for organizing.
All this is being done to overcome the resistance to change. What
approach is followed here?
a) Facilitation
b) Education
c) Employee participation and involvement
d) Negotiation and Agreement
66 Arjun is a general manager, having a people centric approach. The
organization has to undergo a change. He is trying to find a method for
responding to resistance to change that offers the advantages of
building a commitment to the change and allowing valuable information
to be obtained.
Suggest him the most suitable method fulfilling his concerns.
a) Manipulation/coopration
b) Negotiation/agreements
c) Facilitation/support
d) Involvement/participation
67 Identify the correct sequence of steps in the OD process.
I Reinforcement and follow up
II Problem identification , Diagnosis
III Monitoring and Evaluation
IV Planning
a) (I), (II), (IV), (III)
b) (II), (IV), (I), (III)
c) (I), (IV), (III), (II)
d) (II), (I), (III), (IV)
67 Vinod is a very successful sales executive. His manager is a very caring
boss, who keeps motivating him and gives him responsibility. He
appreciates him and also tries to understand the difficulty.
What assumption is applicable here?
a) Theory X
b) Need hierarchy
c) Theory Y
d) Classical conditioning
68 Sheela is the owner of Quick Glow Cosmetics Company. Since, past 2-3
months she is facing problems of employee discipline. They come late,
enter into arguments. Sometimes destroying or wasting the
Organizational resources. She is looking towards a short term solution
for dealing with problem behaviors.
What actions she may take?
a) Redefining the rules
b) Terminating employees
c) Rewarding good behaviors
d) Oral reprimands, written warnings, temporary suspensions
69 Match the cohorts with their respective time frames.
a) Veterans
b) Boomers
c) Xers
d) Nexters
Choose correct option
a) 1) Most recent, 2) 1940 , 3) Mid 1980 ,4) 1960 to 1980
b) 1) 1940, 2) 1960 to 1980, 3) Mid 1980, 4) Most recent
c) 1) 1960 to 1980, 2) Most recent, 3) 1960 to 1980, 4) Mid 1980
d) 1) Mid 1980, 2) 1960 to 1980, 3) Most recent, 4) 1940
70 Super silks are fashion house. Recently they have decided to bring in
some changes in their policies and work environment. the team of
experts have recommended that
1 flexible work arrangements shall be provided
2 enhance the job security
3 creating task variety
4 exploring and creating career opportunities
What is their main purpose behind doing all this?
a) Organization change
b) Enhance job satisfaction
c) Introducing new value system
d) Managing stress
71 The personality factors of “ the Big Five Model “ are :
a) Extraversion, agreeableness, conscientiousness, emotional stability,
openness to experience
b) Visionary, conscientiousness, agreeableness, emotional stability.
c) Visionary, agreeableness, courteousness, emotional stability, openness
to experience.
d) Extraversion, agreeableness, conscientiousness, emotional stability.
72 Meera’s mother is wondering at her behavior. She is Melancholic,
Unhappy, and Gloomy, Hopelessness is reflected when she tries to talk
to her.
What type of emotion may be dominant here?
a) Anger
b) Sadness
c) Fear
d) Love
73 Jaya is a self-confident, ambitious and energetic person. She prefers
the verbal activities, to influence others and attain power. Her mother
wishes that she may learn music and become a musician while the
father wants her to become a economist.
You are a career counselor. What congruent occupation you may
suggest. What is the personality type you identify, referring to the
Holland’s classifications?
a) Social – Teacher, Counselor
b) Enterprising – Lawyer, Public Relations Specialist
c) Artistic – Painter Musician
d)Realistic – Mechanic, Farmer
74 Nitin thinks that Bala . The foreman at Tuff metal works is a poor
performer. He regularly checks the work and closely supervise, He do
not trust the competency of Bala. He has low exceptions from Bala and
this has resulted to the decrease in Bala’s performance. What effect is
evidenet here?
a) Halo effect
b) Pygmalion effect
c) Golem effect
d) Contrast effect
75 Shweta gets an average salary with a company; The company offers
high levels of job security. She has many friends on the job. What
motivational needs are satisfied here?
(a) Belonging
(b) Status/self-Esteem
(c) Physiologic
(d) Safety